Complaints and Feedback

Concerns and complaints should be handled respectfully, consistently and without disadvantaging a student or family.

1. Contact the madrasha with the relevant dates, people and outcome you are seeking.
2. The complaint is acknowledged and assigned to someone who can review it fairly.
3. Relevant records are checked and people involved may be asked for information.
4. A written response explains the finding, action and any further review route.

Safeguarding concerns and immediate danger must use the safeguarding or emergency route rather than waiting for the ordinary complaints process.